Fluindo pela Amazônia A equipe da Kaspersky Digital Footprint Intelligence preparou um relatório que destaca as ameaças mais graves e proeminentes da dark web comumente enfrentadas por organizações no Brasil. O país não foi escolhido por acaso — com a maior economia em desenvolvimento da América Latina, vastos recursos e ampla variedade de negócios, há…
PRIORITIZE THE AGENT EXPERIENCE WITH REAL-TIME AGENT ASSIST Agent experience can make or break your contact center. With attrition rates as high as 45% and agent engagement at a paltry 27%, companies can no longer ignore the human cost of delivering high-level customer service in an increasingly demanding and stressful environment. Fortunately, there’s a solution:…
A Complete Guide to Internal Controls An ounce of prevention is worth a pound of cure, and this is as true for security as it is for healthcare. Taking the time to secure your payments process can prevent headaches down the road, improve your recordkeeping, and prevent unauthorized spending. Download BILL’s complete guide to AP…
